HSC Complaints
If you are unhappy with the care or treatment you receive from the Health
and Social Care service in Northern Ireland, you have the right to complain. You will find information
on how to make a complaint on NI Direct.
HSC Complaints – Standards and Guidelines
The following document provides more detailed guidance on the HSC complaints
procedure:
- Complaints in Health and Social Care - Standards and Guidelines for Resolution and Learning (PDF 466KB)
- Guidance in Complaints Handling in Regulated Establishments and Agencies
HSC Complaints - Directions
The following directions were issued to the Health & Social Care
Service on 1 April 2009
- The HSC Complaints Procedure Directions (NI) 2009 (PDF 443KB)
- Directions to the HSC Board on Procedures for FPS Complaints (NI) 2009 (PDF 519KB)
The following amendment
directions were issued to the Health and Social Care Board on 01 October 2009
The
following directions were issued to the Health & Social Care Service on 26 July 2010
