User Engagement

Effective user engagement is fundamental both to promoting confidence in statistics and securing maximum public value. For this reason Hospital Information Branch (HIB) wish to be fully informed about the needs of all of our users of statistics in order to reflect these in the programme of work that we draw up.

HIB’s business plan will be submitted annually to a Stakeholder Board for discussion and approval (see link below). It is our intention that this process of business planning will be both systematic and transparent and that the work programme will balance the needs of both our internal stakeholders and the wider user bases commensurate with the resources available.

It is also important to us that we receive feedback from our users about their experience of our statistics and publications, to ensure that we are providing a quality service which meets the needs of our users. In this section there is a feedback questionnaire which we would encourage users to complete and return to us.

Report of findings on the HIB Customer Survey 2011/12 (PDF 166KB)

Report of findings on the HIB Customer Survey 2010/11 (PDF 275KB).

Having completed the user engagement process, Hospital Information Branch is currently finalising the business plan for the financial year 2013/14, which will be published on the website in due course.

However, Hospital Information Branch is committed to engaging with users throughout the year.  As such, if you have any comments to make on the business plan please contact us.

The IAD Stakeholder Group provides a forum to agree the work priorities and objectives for IAD on a 12-monthly basis, and to provide input to the formal Departmental arrangements for reviewing IAD performance. The Group is the main interface between the Department’s policy directorates and IAD.

The Department have established a Regional Information Group to facilitate access to information to meet the needs of the Minister and Department. It will identify, prioritise and agree the information needs of the HSCB, PHA, PCC, RQIA and BSO in relation to relevant information to be sourced by the HSCB from the HSC Trusts, and by the PHA. The RIG will ensure the information is provided to agreed standards of timeliness and quality and that arrangements for data collection are sufficient to enable the Department to meets its statutory obligations under the Statistics and Registrations Services Act 2007.

The Hospital Liaison Group provides a forum for Hospital Information Branch to engage with data suppliers from HSC Trusts, HSC Board and Business Services Organisation.

The Department have estimated the annual costs of producing statistical outputs published by Hospital Information Branch in the below document:

This information will be updated biennially.