the quality of services are essential to our work. All inspectors use their expertise and experience
in making judgments. However, in a number of areas of social work and social care services there are
no set standards and so we must also use other measures for assessing services. These might include:
- carrying out user surveys;
- examining performance indicators;
- judging services against quality indicators;
- carrying out outcome studies which assess the results of services and how
well services meet the needs of the people who use them.
methods are important to Inspectors in making their judgment when they are preparing and carrying out
an inspection. They must also examine any other information which they believe relevant when they are
carrying out the inspection.